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Item is “not as described”

An item is “not as described” if it is materially different from the item description or preview so be sure to “tell it like it is” when it comes to the features and functionality of items. If it turns out the item is “not as described” we are obligated to refund buyers of that item.

Item doesn’t work the way it should

If an item doesn’t work the way it should and can’t easily be fixed we are obligated to refund buyers of the item. This includes situations where item has a problem that would have stopped a buyer from buying it if they’d known about the problem in the first place. If the item can be fixed, then we do so promptly by updating our item otherwise we are obligated to refund buyers of that item.

Item support is promised but not provided

If we promise our buyers item support and we do not provide that support in accordance with the item support policy we are obligated to refund buyers who have purchased support.

No refund scenario

If our item is materially similar to the description and preview and works the way it should, there is generally no obligation to provide a refund in situations like the following:

  • Buyer doesn’t want it after they’ve downloaded it.
  • Buyer simply change their mind.
  • Buyer bought an item by mistake
  •  No refund will be provided after license activation the purchase of a item.
  • Refund must be claim sells after 72 hours, Not be claim eligible after 72  hours

Refund Request

If a buyer eligible to get a refund then he/she must create a refund request for the particular product to this mail refund@esolutech.xyz